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API for ITIL Service Desk Systems
Širůček, Pavel ; Křivka, Zbyněk (referee) ; Rychlý, Marek (advisor)
Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these processes. In conclusion are also presented several scenarios to demonstrate communication between clients and service across the board created interface.
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Security protocols in practice
Milfajt, Jiří ; Koutný, Martin (referee) ; Pelka, Tomáš (advisor)
This bachelor's thesis maps the most used AAA protocols in these days. These protocols include RADIUS, TACACS+, DIAMETER and KERBEROS. The first part considers its main signs. Then there is describes basic communication between user and server. The thesis also compares each protocol by its advantages, disadvantages and its possible security weaknesses. The second part is dedicated to configuration of RADIUS and KERBEROS protocol.
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Administration of ICT Environments Using Autonomous Solutions
Boštík, Filip ; Chromčák, Michal (referee) ; Dydowicz, Petr (advisor)
This master's thesis shows an example of reactive server automation in ICT environments. There is a description of solution for specific problem in the AIX operating system which is implemented in an automation suite IPC. Analysis of current situation contains description of properties of the operating system AIX, the examined problem as well as of the IPC tool which is used for implementing this solution. After the description of the implemented solution there is also an economic evaluation of the entire thesis.
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Statistical modul for working database TIVOLE
Ježek, Jan ; Wiera, Ryszard (referee) ; MBA, Jan Beran, (advisor)
Presented thesis thesis is written for IBM Company, specifically IBM IDC Czech Republic, s.r.o. branch. The thesis describes development of statistic module for work database TIVOLE utilizing Lotus Notes program. The basic aim of the thesis is to ease creation of reports and graphical data outputs in relation to speed of operator´s work while narrowing down the required time of human resources for solving problems.
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Information System Assessment and Proposal for ICT Modification
Šejna, Tomáš ; Kováč, Filip (referee) ; Koch, Miloš (advisor)
Diploma thesis is focused on information system assessment and subsequent proposal for its modification. These changes are partly concerned on company requests, where system implemented is, but on the other hand also of development of processes in the time horizon. These proposals of changes and optimization will be afterwards presented and recommended for realization.
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Advanced Ticket Sale Information System
Galetka, Josef ; Weiss, Petr (referee) ; Masopust, Tomáš (advisor)
This work deals with the problems connected with projection and implementation of information system for advanced ticket sale. The system allows selling and buying tickets for various actions. It is capable of generating and sending ticket electronically. It includes administration and user requirements. Implementation was applied using technologies PHP, MySQL and JavaScript on Apache server.
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Anomaly Detection in Generated Incident Ticket Volumes
Šurina, Timotej ; Rychlý, Marek (referee) ; Trchalík, Roman (advisor)
Táto bakalárska práca sa zaoberá problematikou detekcie anomálií v časových radoch. Predstavuje metódy STL decomposition, ARIMA, Exponential Smoothing a LSTM Networks. Cieľom je pomocou týchto metód vytvoriť algoritmus, ktorý dokáže analyzovať trend v množstve generovaných záznamov o incidentoch a detekovať anomálie z trendu. Riešenie bolo vytvorené na základe dátovej sady poskytnutej firmou AT&T Global Network Services Czech Republic s.r.o. a implementované v programovacom jazyku Python.
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Anomaly Detection in Generated Incident Ticket Volumes
Šurina, Timotej ; Rychlý, Marek (referee) ; Trchalík, Roman (advisor)
Táto bakalárska práca sa zaoberá problematikou detekcie anomálií v časových radoch. Predstavuje metódy STL decomposition, ARIMA, Exponential Smoothing a LSTM Networks. Cieľom je pomocou týchto metód vytvoriť algoritmus, ktorý dokáže analyzovať trend v množstve generovaných záznamov o incidentoch a detekovať anomálie z trendu. Riešenie bolo vytvorené na základe dátovej sady poskytnutej firmou AT&T Global Network Services Czech Republic s.r.o. a implementované v programovacom jazyku Python.
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Overview of Incident management tools
Šaman, Martin ; Drga, Jaroslav (advisor) ; Basl, Josef (referee)
This assignment is focused on ITIL Incident management and its usage. The objective is to define ITIL Incident management. The next objective is to analyse market with tool to support Incident management. The last objective is to evaluate which tool is the most suitable. Incident management, its benefits and important terms which are necessary for under-standing of the topic are described in theoretical part. Description of the company, for which is the tool picked is also part of theoretical part. Analysis of Incident management tool market is described in practical part. Comparison with the requirements and evalua-tion, which tool is the most suitable is made lastly. The contribution of the thesis is analysis of picked tools and its evaluation, which will help the reader to decide, which tool to pick.
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